|
gethotwired.comPelican Bay will be converting its media services contract for TV, internet, and telephone from Summit-Broadband to Hotwire Communications on February 1, 2025. Tim Carmody is the Media Captain for Bridge-Way Villas and will coordinate the transition for our community. To view the channel lineup and product details visit the Hotwire websiite for Pelcian Bay at gethotwired.com (access code 34108). A list of the Pelican Bay amenities is in the file to the right.
|
| ||
|
1. Hotwire Conversion Information
The transition to Hotwire (Fission) will result in changes to the communication circuits and equipment installed in your home. In the first phase, you will be contacted by Hotwire for an appointment and required to select a location in your home where you want fiber cable to be installed. This location will be where the new Optical Network Terminal (ONT) and a new lead mesh router will be situated. There must be an electrical outlet available. Furthermore, a telephone outlet should be available if you are going to purchase telephone service. In the coming months you will be contacted by Hotwire for a convenient appointment date for the fiber installation. The cutover from Summit Broadband to Hotwire (Fision) Communications will become effective February 1, 2025 although some residents may have the new service prior to this date. Detailed Information is in the document to the right |
| ||
2. Message from Hotwire Regional General Manager
Dear Pelican Bay Members,
We're excited to announce that your community has selected us as your new provider for in-home internet, entertainment, and communication services. I'm Chuck Stauffer, Regional General Manager, committed to delivering an exceptional, concierge-level customer experience. We'll be commencing construction in the first week of April, which is slated to continue until February 2025. While you may not see construction activities directly in your neighborhood, rest assured that progress is underway. We'll be working across over 90 sub-associations in a carefully planned five-phased approach. This means that although the physical presence of construction might not be immediately visible, we're actively working to build your community's new dedicated network infrastructure. At this moment, there is nothing that you need to do. As we progress through our phases of construction, the Hotwire Team will be in contact with you regarding multiple scheduled Town Hall Meetings that can be attended in-person or via videoconference.
Who Is Hotwire Communications?Hotwire Communications is a national leader in fiber-optic technology and has been providing cutting-edge fiber-based telecommunication services since 2002. With our Fision® services, you'll enjoy top-notch features and an exceptional television-watching experience, along with lightning-fast internet speeds, digital voice service, and more!
Fiber-Optic
Internet
Premium High-Definition IPTV
Crystal-Clear
Voice Services
Advanced Security & Automation
Your new amenities package will now include the following services:
Dear Pelican Bay Members,
We're excited to announce that your community has selected us as your new provider for in-home internet, entertainment, and communication services. I'm Chuck Stauffer, Regional General Manager, committed to delivering an exceptional, concierge-level customer experience. We'll be commencing construction in the first week of April, which is slated to continue until February 2025. While you may not see construction activities directly in your neighborhood, rest assured that progress is underway. We'll be working across over 90 sub-associations in a carefully planned five-phased approach. This means that although the physical presence of construction might not be immediately visible, we're actively working to build your community's new dedicated network infrastructure. At this moment, there is nothing that you need to do. As we progress through our phases of construction, the Hotwire Team will be in contact with you regarding multiple scheduled Town Hall Meetings that can be attended in-person or via videoconference.
Who Is Hotwire Communications?Hotwire Communications is a national leader in fiber-optic technology and has been providing cutting-edge fiber-based telecommunication services since 2002. With our Fision® services, you'll enjoy top-notch features and an exceptional television-watching experience, along with lightning-fast internet speeds, digital voice service, and more!
Fiber-Optic
Internet
Premium High-Definition IPTV
Crystal-Clear
Voice Services
Advanced Security & Automation
Your new amenities package will now include the following services:
- Digital Premium Package: Local networks, sports, news, popular channels, PLUS additional channels.
- Fision TV+ HD Boxes: 2 boxes and 1 Media Stick with access to on-screen guide, Replay TV, Video On Demand, and more. Voice remotes included.
- DVR Recording Storage: Includes 200 hours of cloud DVR storage.
- High-Speed Internet [1000 Mbps/1000 Mbps]: Download speed of 1 Gig and upload speed of 1 Gig (no data caps).
- eero Pro 6E: 3 eero Pro 6E devices included for Wi-Fi.
- Groundbreaking: We'll kick off the construction of your future-proof fiber-optic network. Your property will have a dedicated Hotwire construction manager to ensure everything runs smoothly.
- Construction: Our clearly identifiable team will handle construction with care, ensuring no disruption is left overnight to maintain community safety and order. While we are a friendly group, we kindly request that you maintain a safe distance from our ongoing construction activities as safety remains our top priority. Note: During this construction phase, there may be the need for access inside your home. We will provide sufficient notice and coordinate with your property manager to ensure you are informed about any required access, specifying the date and time.
- Launch Account Manager: You'll have a dedicated manager for round-the-clock communication and support, ensuring you're always up to date and any concerns are quickly addressed during the launch phase.
- Schedule your one-on-one consultation: This is a crucial step to ensure you receive your new Fision services. We'll arrange for a consultation either in your home or over the phone. During this appointment, you'll meet with a Hotwire Representative to set up your personal account, select your desired services, and ask any questions you may have.
- In-home service installations: Our experienced technicians will handle the custom installation of all the Fision services you've requested, ensuring a seamless experience.
- Fision Educators: You'll have the opportunity for personalized guidance on all Fision products and features through one-on-one appointments in your home. We also offer community-wide training sessions for a comprehensive learning experience.
- Account Managers: Throughout the life of your contract, you'll have a dedicated manager for continuous communication and support, ensuring any concerns are promptly addressed.
- Communication Tools: Stay informed with our community-specific website on gethotwired.com or the Fision Mobile app, which will showcase your Fision installation timeline and provide a direct link to your account manager for any queries. After installation, the site becomes your hub for account management including billing, channel lineups, and 24/7 customer support access.
- Your local and dedicated team is here for you every step of the way. Please reach out to us at pelicanbay@hotwiremail.com. We look forward to providing you with exceptional service.
Sincerely,
Chuck Stauffer,
Regional General Manager
|
3. Channel Lineup
|
| ||
|
4. Hotwire Agreement Highlights
|
| ||
|
5. Hotwire Schedule
|
| ||
|
6. Hotwire rate sheet for Pelican Bay
|
| ||
|
7. Hotwire Fision TV+ remote control instructions
|
| ||
