This page has been revised to provide easier access to roof information. If you are interested in learning about roof replacements, roof repairs, or roof remodels click here. If you would like background information and suggestions for remediation for the Ply Gem roof tile fading issue click here.
The information below concerns the process for submitting a warranty claim with Ply Gem for tile fading.
The information below concerns the process for submitting a warranty claim with Ply Gem for tile fading.
PLY GEM Warranty (August 15, 2021)
Some owners have begun to file warranty claims for the fading issue (5 so far). Below is the information you need to submit a claim. Contact Mike Griner if you have any questions or need assistance. The warranty entitles you to reimbursement for the cost of materials but not for labor. Alternatives for dealing with the fading are on the Roof Tile Fading Issue page.
Below is the letter from the Chairman and CEO of Cornerstone Building Brands confirming their commitment to honor the warranty for the Ply Gem roofs.
Some owners have begun to file warranty claims for the fading issue (5 so far). Below is the information you need to submit a claim. Contact Mike Griner if you have any questions or need assistance. The warranty entitles you to reimbursement for the cost of materials but not for labor. Alternatives for dealing with the fading are on the Roof Tile Fading Issue page.
Below is the letter from the Chairman and CEO of Cornerstone Building Brands confirming their commitment to honor the warranty for the Ply Gem roofs.
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The person and organization to whom the claim is submitted is
Leland Harris, Mgr. Technical Services & Warranty, Ply Gem Siding
D: 816-903-7555
E: Leland.Harris@cornerstone-bb.com
303 W Major
Kearney MO 64060
PlyGem.com
Ply Gem Warranty Claim Process (May 16, 2022)
Leland Harris, Mgr. Technical Services & Warranty, Ply Gem Siding
D: 816-903-7555
E: Leland.Harris@cornerstone-bb.com
303 W Major
Kearney MO 64060
PlyGem.com
Ply Gem Warranty Claim Process (May 16, 2022)
Your package needs to include:
- Cover letter for completed claim package (optional) (see attached example below)
- Warranty claim form completed ((Ply Gem Siding Group – Roofing Damage Report) (see file attached below)
- Images of each section of your roof (12 photos requested including one close-up of a faded tile and one with you unit#)
- Copy of contract with your roofing contractor for the roof replacement
- Copy of invoices provided by your roofing contractor for purchase of roofing materials (probably from ABC Supply)
- Ply Gem Warranty (see attached above)
- Sample faded tile removed from roof (Replacement Ply Gem tiles can be provided for any removed from you roof. Contact Mike Griner.)
Here are the forms youi will need:
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Cover letter (not required but you may wish to include this)
Ply Gem Roofing Warranty Claim instructions Ply Gem Roofing Warranty Claim form Ply Gem warranty |
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EXAMPLE WARRANTY CLAIM
Warranty Claim documents and communications for Mike Griner's claim
Warranty Claim documents and communications for Mike Griner's claim
Note to Owners July 16, 2021 by Mike Griner
Having received the appropriate warranty claim form on July 5, 2021 I mailed in a warranty claim and supporting materials (see below) for my unit #619. I will advise you of a response once it it received.
Having received the appropriate warranty claim form on July 5, 2021 I mailed in a warranty claim and supporting materials (see below) for my unit #619. I will advise you of a response once it it received.
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Claim package submitted July 5, 2021 by Mike Griner
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Update Note to owners December 20, 2021 by Mike Griner
The Ply Gem Manager of Technical Services & Warranty, Leland Harris, responded to an e-mail on 9/22/21 and I also received a letter acknowedging my claim and requesting a sample of the affected area. Both of these responses are in the file to the right. Basically Play Gem continues to take the position that they are only responsible for the cost of the material. My roofer, CMR, has removed sample tile for my to submit to Ply Gem. He is sending another sample to an independent lab for testing. The sample was sent to Ply Gem today. The cover letter is to the right. An image of the removed and defective tile along with another tile which was broken during removal is to the right. The fading is clearly visible. Using a colorimeter the fading was measured at approximately 20 hunter units, far in excessl of the 4 hunter unit maximum in the warranty. |
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